Terms of Service

Effective Date: January 4, 2025

Welcome to FlightsRefund.com, a service operated by Clup, Inc ("Company", "we", "our", or "us"). These Terms and Conditions ("Terms") govern your use of our website, platform, and services ("Services"). By using FlightsRefund.com, you agree to be bound by these Terms.

1. Company Information

Clup, Inc
Mailing & Legal Address:
9450 Southwest Gemini Drive
Beaverton, OR 97008
United States

2. Services Overview

FlightsRefund.com is an AI-powered platform that helps users generate and submit legal claim letters for airline-related issues such as flight delays, cancellations, denied boarding, or lost baggage. We also offer optional escalation services through third-party legal partners.

We do not provide legal advice. Our platform automates documentation and communications based on publicly available legal rights.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use our Services. By using our site, you represent and warrant that you meet these requirements.

4. User Responsibilities

You agree to:

  • Provide accurate, current, and complete information.
  • Use our Services only for lawful purposes.
  • Not misuse the platform or attempt to reverse-engineer any feature.
  • Not impersonate another person or entity.

5. Payments and Pricing

  • Our standard service requires a $19 USD one-time payment to generate and send your compensation letter.
  • Escalation services may be offered for an additional fee or on a no-win, no-fee basis via partner legal firms.
  • All payments are processed through secure third-party payment providers (e.g., Stripe).
  • Fees are non-refundable once the service is delivered (i.e., after a letter is generated and sent).

6. Escalation Services

If you do not receive a response from the airline within 30 days, we may offer to escalate your case by connecting you with a partner legal firm. These firms operate independently, and their terms and fees (including success-based fees) will be presented to you before you proceed.

Clup, Inc may receive a referral fee from partner firms in exchange for successful introductions. You will never be charged additional fees without your consent.

7. No Legal Advice

FlightsRefund.com does not provide legal representation or advice. The AI-generated letters are based on general legal frameworks and public rights (e.g., EU261, U.S. DOT rules, Montreal Convention). We recommend seeking advice from a qualified lawyer for complex or contested cases.

8. Intellectual Property

All content, branding, text, images, and software on FlightsRefund.com is the intellectual property of Clup, Inc or its licensors. You may not reproduce, distribute, or use any part of the platform without our prior written consent.

9. Termination

We reserve the right to suspend or terminate your access to the platform at our sole discretion if we believe you have violated these Terms.

10. Limitation of Liability

To the fullest extent permitted by law, Clup, Inc shall not be liable for:

  • Any indirect, incidental, or consequential damages.
  • Airline refusal to pay or delays in compensation.
  • Errors in user-submitted data or third-party services.

Our total liability under these Terms is limited to the amount you paid for the service.

11. Privacy

Please refer to our Privacy Policy to understand how we collect, use, and protect your personal data.

12. Governing Law

These Terms are governed by the laws of the State of Oregon, United States, without regard to its conflict of law principles.

13. Changes to Terms

We may update these Terms from time to time. The most current version will always be available on the Site. Continued use of our Services after updates constitutes your acceptance of the new Terms.

14. Contact Us

If you have any questions about these Terms, please contact:

Clup, Inc
9450 Southwest Gemini Drive
Beaverton, OR 97008
United States
Email: legal@flightsrefund.com